Who To Call

IF YOU ARE EVER INJURED OR IN AN ACCIDENT, NO MATTER HOW BIG OR SMALL, YOU MUST IMMEDIATELY CONTACT:

24/7 Emergency Hotline     855-771-9200

This number is manned 24/7 by several individuals who will know what to do when you call.

 

IF YOU NEED DISPATCH ASSISTANCE AFTER NORMAL BUSINESS HOURS, CONTACT ONE OF THE FOLLOWING:

Terminal Board - 401-680-0141

Road Board - 401-680-0311

ACME/Buffalo-Oakville Board - 401-589-1370

Monday - Sunday 2:30pm - 11pm

 

IF YOU NEED MAINTENANCE ASSISTANCE, CONTACT ONE OF THE FOLLOWING, DEPENDING ON YOUR SITUATION:

Outside Vendor Based Maintenance & 24/7 Breakdown - 401-206-5104
When calling, listen to the prompts and select your region.

During hours for PM Scheduling, additional wash requests, or any urgent or non-urgent Maintenance related issues.
Monday – Friday 7am until 5pm, and Saturday 7am until 11am

After-Hours: This will go to TA Road Squad who will contact our on-call person if needed.
NOT TO BE USED AFTER-HOURS FOR PM SCHEDULING, ADDITIONAL WASH REQUESTS, OR ANY NON-URGENT MAINTENANCE RELATED ISSUES.

Marysville, OH Shop Foreman - 401-290-8782

West Warwick, RI Shop Service Writer - 401-889-2403

Winter Haven, FL Shop Foreman - 863-289-9317

 

IF YOU ARE EXPERIENCING ISSUES WITH YOUR PEOPLENET TABLET, CONTACT ONE OF THE FOLLOWING, DEPENDING ON YOUR SITUATION:

PeopleNet Support – 888-346-3486 | VTC Company ID – 3943 | *Call Back option available for PN Support*

Log Issues – Contact our Safety Department on their Direct Line - 401-889-2380

Workflow and any other Tablet Concerns should be brought to your Managers attention they can enter a Help Desk Ticket, and this will ensure the correct process is followed to resolve your issue

 

IF YOUR PERMIT BOOK HAS MISSING OR OUTDATED DOCUMENTS, CONTACT ONE OF THE FOLLOWING:

Equipment Licensing – Monday – Friday 7:30am until 4pm - 401-206-5175

Inquiring about an issue with, or the need for, your Blue Water Bridge Pass - Contact Safety 401-889-2380

 

IF YOU JUST STARTED A TRIP, IT TAKES ABOUT 20 MINUTES FOR YOUR FUEL CARD TO BECOME ACTIVE, IF AFTER THAT YOUR FUEL CARD IS NOT ALLOWING YOU TO FUEL, PURCHASE THE PRODUCTS YOU NEED IN STORE, OR TAKE A CASH ADVANCE, CONTACT:

Your Manager OR Diane, Motor Fuel Auditor - 401-889-2714

 

IF YOU SHOULD NEED TO SPEAK WITH ANYONE IN OFFICE DURING NORMAL BUSINESS HOURS, HERE ARE THEIR EXTENSIONS:

Virginia Transportation Corporation – Main Office Phone Number – 401-821-2900

Department	Direct Line (if applicable)	401-821-2900 Extension
Benefits		x3026
Dealer Relations	401-206-5203	x3026
Quality	401-889-2381	x3005
Payroll		x3033
Safety	401-889-2380	x3007
Uniform Questions		x2002
Human Resources	401-287-2523	x3009